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About us

Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If it is a product quality issue, we will bear the return shipping fee. If it is a size or style personal preference issue, the buyer will bear the shipping fee.

If your return is accepted, we’ll send you the return link, as well as instructions on how to return package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question：

Email: service@goldenretrieverfootwear.com

Warranty Policy:

- Time Limit: Within 60 days.

Condition: Shoes must be unworn, unused, and
in their original condition, including all original packaging and tags.

Refund Method: Original payment method.

Return Process: Return through the Golden Retriever Footwear official website.

- Time Limit: 12 months

Coverage: Material and workmanship defects

Exclusions: Normal wear and tear, improper use, or accidental damage

Procedure: Return or exchange through the Golden Retriever official website.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale for over 50% OFF items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at service@goldenretrieverfootwear.com.

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I love them. I usually wear very expensive boots Wesco engineers boots and Harness boots. I have Red Wings and Thorogoods to. I really love my new Golden Retrievers now comes the test to see how long they hold up.

Combat style trekkers for girls too

Women's shoes don't fit my daughter right. She is tall and has big wide feet. These fit her so well. She loves them and wants another pair already. Well made and comfortable.

Quality boots

I am really happy with these boots. The sizing is as expected & hoped, they seem to be of really good quality. I wore these for several hours walking in the snow and on concrete. I believe the cushioning is good, and I prefer minimal arch support as I find most unfomfortable. They kept my feet warm and dry. While I only wore them for 4-5 hours, for being the first time wearing them and they aren't even broken in yet, I think they're great. The only thing I wish was different is the laces. I received three different colors. There were green ones laced in the boots with yellow and red as extras. I believe the picture looks as if they are dark gray or black, but neither of those colors are included. I would prefer gray and/or black to the yellow and red ones. Other than that, no concerns or complaints.

Colorful, High Quality, Durable, Comfortable

I was really disappointed when I opened them. First off, I already wasn't happy with the color I THOUGHT they were going to be. They look like a weird camel tan shade in the pictures, and I was already trying and struggling to match outfits in my head with them. But... they're ORANGE! Hahahahaha. I have very few things to match orange. But I do have a few things that go very well with them. And after wearing them, I know I'm just going to have to find new clothes to match, because they grew on me, and I absolutely love them.Inititial presentation is up to par, with what you'd expect from a good pair of boots, and then I love that they come with three different (albeit wild) colored laces. I wasn't excited about the red ones, but was pleased to see they at least had like a dark forest green I could rock (and then bright yellow. LoL).Materials all look and feel of good quality, and durable. Reminds me of a big brand of boots everyone wore when I was a teenager, and I loved, except more of a hiking version, and maybe even a step up from them.I think they're advertised as "soft toe", but the toes are very rigid. You have to push real hard to see that they're not steel or composite. Almost feels like there's an extra layer of something there, enforcing it.I hated the way the tongue folds in, along the middle. I thought that would be super uncomfortable, but it's not. That part hugs the top of your foot in a way that makes sense. It closes the gap between your foot and the bulk of the rest of the boot, and I Dig It.All in all, these boots are awesome, and Golden Retriever certainly has my attention. Would love to see more of their boots, as much as I like these. If you don't mind their being orange, I'm pretty sure you'll like them, too.

Comfortable

These hiking boots are extremely nice. They have good tread to prevent slipping while hiking. They are made of high quality leather, and the construction is excellent. They are sized right and fit perfectly. After wearing them for hours, they are still comfortable. While they aren't cheap, they are worth the price paid. These are highly recommended.

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